What is the procedure for telemarketing calls in Taiwan?

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Telemarketing is very common in Taiwan. Due to this, certain regulations were imposed to save the consumer from unwanted calls and scams. Telemarketing calls follow a procedure that has to be maintained by every company in order to stay within the legal circle. Here's an overview of how telemarketing works in Taiwan and the associated procedures.

1. Regulatory Framework
The telemarketing business in Taiwan is mainly governed by the Telecommunications Management Act and various regulations issued by the NCC. These laws protect consumer privacy from harassment via unwanted calls. Companies conducting telemarketing must follow these rules or otherwise be prepared to face the consequences.

2. Consent
Firms are required to first obtain the consent of the Taiwan Phone Number Data consumers before calling them for telemarketing. That is, it is better that they get the opt-in option to accept the marketing communications. They may get the contact in various ways: while buying something, during promotional sign-ups, or online forms.

3. Registration with the NCC
Telemarketing firms are required to register with the NCC before legally engaging in telemarketing activities. This way, only authorized entities are able to engage in telemarketing, adding another layer of protection for consumers.

4. Do Not Call Lists
Taiwan has a Do Not Call Registry, wherein consumers can opt out of receiving telemarketing calls. Individuals can place their phone numbers in this list, and telemarketers are supposed to check their lists against the registry. If a number is listed, the company must not call that number.



5. Identification Requirements
In telemarketing, for instance, the companies involved have to clearly identify themselves and the purpose of the call. Telemarketers should state their names, the company they represent, and other important information regarding the products or services offered. This helps to bring in some element of trust and enables consumers to make informed decisions.

6. Compliance and Penalties
Companies that fail to comply with telemarketing regulations, such as calling registered numbers or not obtaining proper consent, may face fines and legal repercussions. The NCC actively monitors telemarketing practices and investigates complaints from consumers.

Conclusion
The procedure for telemarketing calls in Taiwan works to protect consumers and ensure ethical practice among companies. With consent, a Do Not Call Registry, and transparency, Taiwan seeks to balance the atmosphere between telemarketers and consumers alike. As more people become aware of the regulations regarding this, individuals can monitor their interaction with telemarketing services.